Notification Badge Synchronization improves how the badge count updates and clears across the ServiceMax Go mobile app. The badge count on the app icon and the in-app notification bell always stays consistent with the number of active notifications on the device. The enhancement ensures that technicians see the correct count at all times, whether the app is open, minimized, or running in the background.

Key capabilities include:

By ensuring that the badge count on the app icon and in-app notification bell accurately reflects the number of notifications present in the device’s system tray, technicians are less likely to miss important updates or actions. This enhancement reduces confusion caused by badge count discrepancies and aligns the app’s behavior with technician expectations and industry standards.

For more details, refer to Notification Badge Behavior.

To maximize technician productivity and minimize downtime, ServiceMax Go now supports asynchronous background AI Actions. Technicians can launch an AI Action from an SFM Wizard step and continue using the Go app or even background the app while waiting for the AI response.

Key enhancements include:

This feature allows technicians to multi task efficiently, reducing idle time and ensuring they are promptly informed when AI-driven insights are available. For example, a technician can initiate an AI-based diagnostic, continue updating work orders, and receive a notification when the AI result is ready, leading to faster issue resolution.

For more details, refer to AI Actions in Go.

To provide better awareness of connectivity status, ServiceMax Go now displays improved online and offline banners and removes intrusive offline toasts. The app continuously monitors network connectivity and displays persistent banners on key screens when the user goes offline or comes back online.

Additional improvements include enhanced banner visibility on tablets and in split-screen mode.

This ensures technicians are always informed about their connectivity, helping them plan sync operations and avoid data loss. For example, a technician in a remote area will see a clear banner indicating offline status and can take appropriate action.

For more details, refer to Go App Navigation.

To enhance error resolution and user experience, ServiceMax Go introduces user experience improvements for sync conflicts and errors. The verbiage on conflict screens is updated for clarity, and the conflict or error detail screens are redesigned for better usability.

These changes help technicians quickly understand and resolve sync issues, reducing downtime and frustration.

For more details, refer to View Conflicts.

To provide greater flexibility and alignment with business processes, ServiceMax Go now supports configurable Create Event processes. Administrators can define custom SFM processes for event creation, which are then reflected in the mobile app.

Key features include:

This allows organizations to tailor event creation to their unique requirements. For example, a service manager can ensure that all required fields and validations are enforced when technicians schedule follow-up visits, improving data quality and operational consistency.

For more details, refer to Enable and Configure Create Event Process.

The ServiceMax Mobile Console now provides enhanced visibility and reporting for the Reset App activity.

Administrators can view a dashboard that visualizes the number of unique users who have performed the Reset App action, segmented by recent time periods. Additionally, administrators can download a detailed report of Reset App activity, including user IDs and timestamps, directly from the Insights section. These improvements make it easier to monitor user engagement and troubleshoot issues related to app resets.

Key capabilities include:

Administrators use the Reset App Activity dashboard to quickly verify whether technicians have performed the required Reset App action, which is necessary to download the latest configuration updates. The dashboard visually displays the number of unique users who have reset the app within specific time periods, such as the last 24 hours, between 24 and 48 hours, and older than 48 hours, making it easy to identify users who have not yet completed the reset. This enables administrators to ensure that all technicians are working with the most up-to-date configurations and to follow up with those who may have missed this critical step. As a result, the dashboard helps maintain operational accuracy and reduces the risk of outdated settings in the field.

For more information, refer to Sync Insights.

To provide a consistent and predictable workflow for technicians, ServiceMax Go now respects the SFM Wizard sequence as defined in the SFM Lightning Wizard.

Administrators can enable the new SFM Wizard Sequence option in Mobile Console. With this update, when the SFM Wizard Sequence setting is enabled, the Go app displays SFM Wizards in the exact sequence configured in SFM Lightning Wizard.

For field service teams, this feature ensures that technicians follow the correct process steps as designed by administrators, reducing errors and training time.

This feature applies only to SFM Wizards, not to individual wizard steps.

For more details, refer to Enable SFM Wizard Sequence.

For more information, refer to Enable SFM Wizard Sequence.

The Go app preferences are now migrated from local app cache to Salesforce database. This enhancement ensures that user preferences persist across device resets, app reinstalls, and device switches, providing a seamless and consistent experience for all users. The migration also supports compliance requirements related to app entity transfers and improves data reliability during upgrades and organizational changes.

Key capabilities include:

For more details, refer to Go App General Settings.