The Model Context Protocol (MCP) Server enables external AI agents to access ServiceMax AI capabilities. Administrators can use the MCP Server to whitelist AI Actions in the AI Console, allowing these actions to be discovered and executed through standardized APIs. End users can interact with these AI Actions using clear APIs, consistent naming conventions, and effective error handling.

For more information, see Configuring Model Context Protocol (MCP) Server and Using MCP Server to invoke AI actions.

Service Insights Agent Skills are pre-defined snippets of deterministic logic that can be embedded into AI Actions. Administrators can incorporate the pre-built samples available within the AI Actions interface. This can be embedded into workflows to automate calculations and queries. While end users do not interact with Skills directly, the outcomes of AI Actions improve reliability and performance. Using these Skills, tasks such as data aggregation, metric calculations, and routine queries can execute more consistently, reducing errors and enhancing the overall user experience. By offering a set of sample Skills in this release, administrators can explore the concept and familiarize themselves with its potential. However, creating or editing new Skills is planned for future releases.

For more information, see Installing AI Agent Skills and Using Agent Skills.