Release Information > Release Notes > AI Release Notes
AI Release Notes
Release Date: December 11, 2025
AI Server Version: 4.3
This page provides an overview of the latest ServiceMax AI release, highlighting new features, key enhancements, and product capabilities. It lists quick summaries to help you understand updates and plan implementation effectively.
AI 4.0 Release Summary
This release introduces the Model Context Protocol (MCP) Server, enabling external AI agents to access ServiceMax AI capabilities via standardized APIs. It also lists a set of pre-configured Service Insights Agent Skills for embedding deterministic logic into AI Actions, supports update transactions in the SFM Agent, and enhances user experience with clickable record names and improved action design. These updates collectively advance automation, integration, and usability across the ServiceMax AI platform.
Release Resources
• What’s New: Discover the latest features introduced in this release.
• What’s Enhanced: Elevate your experience with key feature enhancements.
• System Requirements: Verify the minimum system requirements.
• Data Model Changes: Understand the data model changes in this release.
• Known Issues/Limitations: Avoid potential problems by reviewing known issues and limitations.
• Fixed Issue List: View the list of issues resolved in this release.
• ServiceMax AI: Refer the Online Help for expert guidance on ServiceMax AI features.
Related Topics
• AI Patch Releases: View the list of issues resolved in the patch releases.
• Release Schedule: View the release schedule for ServiceMax Core products.
• Release Compatibility Matrix: Verify compatibility across the latest active maintenance window versions for AI, Go, Engage, and all client packages.
• Core Release Notes: Get the latest information on new features and updates for ServiceMax Core.
• Core-Feature Based Release Notes: Explore feature progression across release trains within the active maintenance window.
• Go Release Notes: Get the latest information on new features and updates for the Go mobile app.
Previous Releases
• AI Feature Archive: Understand the feature-progression through each releases and view archived release notes.
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