ServiceMax AI for End Users

ServiceMax AI > ServiceMax AI for End Users

Use the ServiceMax AI Chat in a ServiceMax org or launch it directly from the Go and Zinc apps to quickly find information.

ServiceMax AI Support for ServiceMax Objects

ServiceMax AI Chat provides assistance for the following objects:

• Case

• Installed Product

• Location

• Product

• Work Order

Access any of these object records in Go or Zinc to interact with ServiceMax AI Chat and ask contextual questions, such as the SLA of a work order or the business hours of a location.

Topics:

• Using ServiceMax AI in Go

• Using AI Actions

• Using ServiceMax AI in Zinc

• ServiceMax AI Assistant in Salesforce Web

Reference Section

Ensure the administrator assigns the necessary permissions before using ServiceMax AI Chat. For more information, see ServiceMax AI for Administrators.

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