Zinc for Field Service Teams
Zinc is designed to help field service teams stay connected and ensure they have access to the information they need to effectively complete their work assignments.
Key capabilities:
• Hotlines: Users can easily connect with subject-matter experts to provide support when needed. Chatbots can be configured to triage and route requests to the right team of experts.
• Broadcasts: Admin users with appropriate permissions can compose and send high-visibility communications to targeted audiences and take advantage of detailed engagement analytics to track open and read statistics.
• Connected Conversations: Chat threads and Hotline requests can be linked into service records such as ServiceMax Work Orders to ensure that these Conversations are preserved as part of the service history.
• Guest Connect Links: Remote video support can be provided to external users, such as customers and partners.
Related Topics