Configuring PLM Field Mapping

Integrations > PLM — Issue Report and Feedback > Issue Report and Feedback for Administrators > Configuring PLM Field Mapping

You must configure the PLM field mapping or Product field for integration with the Windchill PLM application. This field is used to reference the product in the Windchill PLM application.

To configure PLM Field Mapping:

1. Go to ServiceMax Setup > Product Integration > PLM Integration — Issue Report Setup. The Integration page is displayed.

2. Enter the details as described in the following table.

Fields

Description

Integration Mapping Field

Select the Product field that should be considered for integration mapping. This field is used to reference the product in the Windchill PLM application. The mapping can be:

• Product Code

• External ID

• Custom Field to store the Reference ID or External ID.

By default, Product Code is selected for integration mapping.

Date, DateTime, Longtext Area and Lookup fields are not supported in the picklist.

If the Product or Installed Product lookup is changed in the master record after the Issue Report is created, the application will not auto update the Issue Report. The Issue Report will continue with the prior Installed Product value from which the Issue Report was created

Status of the Issue Report

Select the status of the Issue Report that is to be picked up by the integration system so that the service business has the flexibility to decide what Issue/Feedback they want to send to the Windchill PLM.

The Status of the Issue Report field drop-down values are populated from the new Service Tip object.

By default, the Status of the Issue Report is set to Draft.

You can add or modify the status picklist values using the Salesforce Administration page.

3. Click Save.

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