Service Modules > Scheduling and Optimization > Service Board > Service Board for Implementers > Creating and Deploying a Service Board Instance > About SFDC-to-Max Sync Configuration > Working With Sync Monitoring > Creating Real-Time Sync Email Alerts
Creating Real-Time Sync Email Alerts
After you configure templates for real-time sync email alerts, you create the alerts in Salesforce.
To create real-time sync email alerts:
1. In Salesforce, on the Setup page, in the left pane, in the Build section, under the Create node, expand the Workflow and Approvals subnode, and then click Email Alerts.
2. At the top of the list view, click New Email Alert, and then on the New Email Alert page, complete the fields as follows, and then click Save.
Field
Value
Description
Brief description of the alert.
Unique Name
Auto-populates based on the value you enter in the Description field.
Object
SB Queue Outbound
Email Template
The email template you created for real-time sync email alerts.
Recipient Type
User
Recipients
Select users from the Available Recipients list and click Add to add them to the Selected Recipients list.
* 
You must specify at least one recipient, either in the Recipients area or the Additional Emails field.
Additional Emails
Add email addresses as needed.
* 
You must specify at least one recipient, either in the Recipients area or the Additional Emails field.
For more information:
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