RSE_ObservationTrigger

Observation

Used to validate and identify duplicate Observation records

RSE_RootCauseTrigger

RootCause

Used to validate and identify duplicate Rootcause records

RSE_SolutionTrigger

Solution

Used to validate and identify duplicate Solution records

RSE_ObservationApplicabilityTrigger

Observation Applicability

Used to validate Observation applicability records to populate only single field on the record and check for duplicates records

RSE_RootCauseApplicabilityTrigger

Root Cause Applicability

Used to validate Rootcause applicability records to populate only single field on the record and check for duplicates records

RSE_SolutionApplicabilityTrigger

Solution Applicability

Used to validate Solution applicability records to populate only single field on the record and check for duplicates records

PSTR_ProductStructureTrigger

Product Structure

Used to validate parent reference, Validate top level, Validate ServiceBOM/ProductTemplate uniqueness and Auto populate top level

TA_AttributeTemplateTrigger

Attributes Template

Used to delete the Product Attrbutes related to Attribute Template

SVMXC_CreateWarranty

SVMXC__Installed_Product__c

Used for creating warranty for Installed Product.

PREQ_Trigger1

SVMXC__Parts_Request__c

Used for updating partner Account/Contact from Location object.

PREQ_Line_Trigger1

SVMXC__Parts_Request_Line__c

Used for adding unit price value from Pricebook Entry with respect to the product.

PSTK_Trigger1

SVMXC__Product_Stock__c

Used for updating Partner Account/Contact from Location object, Update ProdStockCompositeKey__c with the combination of product, location and object.

Resource_Preference_Trigger1

SVMXC__Resource_Preference__c

Used to manage mandatory, preferred or prohibited resources on Account, Location, and Installed Product.

PORD_Line_Trigger1

SVMXC__RMA_Shipment_Line__c

Used for price calculation on Part Order line object.

PORD_Trigger1

SVMXC__RMA_Shipment_Order__c

Used for populating data in Partner Account and Contact fields in Part Order record, and also used for APL (Spare Parts Reverse Logistics) route calculations.

APL_UpdateIBForContract

SVMXC__Service_Contract__c

Used for updating Contract information on the covered IB whenever Service contract information is updated or inserted. It has future method.

APL_UpdateIBForCoveredProduct

SVMXC__Service_Contract_Products__c

Used for updating Contract information on the covered IB whenever covered product information inserted. It has future method.

SORG_Technician_Trigger1

SVMXC__Service_Group_Members__c

Used to send the technician data to Schedule Optimization server through web service call out.

WORD_Trigger1

SVMXC__Service_Order__c

Used for Auto Entitlement, SLA Calculation, SLA Response Time Calculation, PM Actions and Adjustments, Setting the Partner flag, Setting the Work Order fields, updating Product Serviced Entitlement and History, Push Notifications, and APL Outbound Routing.

WORD_Dependency_Trigger1

SVMXC__Service_Order_Dependency__c

Used to create the dependencies between the Scheduled Work Orders that are defined in this Work Order dependency.

WORD_Line_Trigger1

SVMXC__Service_Order_Line__c

Used for updating the actual price and estimated price from the Pricebook entry.

SVMX_ValidateConfigDataInstKeyTrigger

SVMXC__ServiceMax_Config_Data__c

Used to check whether the installation key is valid for the org or not.

SVMX_ValidateProcessInstKeyTrigger

SVMXC__ServiceMax_Processes__c

It makes sure that if no installation key is given, the data must adhere to minimum length requirements for specific record ID.

SVMX_ValidateTagInstKeyTrigger

SVMXC__ServiceMax_Tags__c

Used for updating the first 255 characters from Tag Value to Tag Text to perform search on first 255 characters for ServiceMax Translation Workbench.

LOCN_Trigger1

SVMXC__Site__c

Used for updating partner Account/Contact from user object.

IB_Attributes_Template_Instance_Trigger

SVMXC__SM_IB_Attributes_ Template_Instance__c

Used for updating the technical attributes values in IB Technical Attributes object which is used by the Condition Based PM Plan.

SADJ_Trigger1

SVMXC__Stock_Adjustment__c

Used for updating the Partner Account/Contact from Location object.

SHIS_Trigger1

SVMXC__Stock_History__c

Used for updating Partner Account/Contact from Location object.

SXFR_Trigger1

SVMXC__Stock_Transfer__c

Used for updating Partner Account/Contact from Location object.

SVMX_Event_Trigger1

SVMXC__SVMX_Event__c

Used for creating/updating the events for a particular technician marked under a particular territory. These details are sent to the Schedule Optimization server through a webservice callout.

APL_UpdateIBForWarranty

SVMXC__Warranty__c

Used for updating list of Installed Products on change of Warranty which is invalid.

WORD_Resources_Trigger1

SVMXC__Work_Order_Resource__c

Used for SPLinx. It has been deprecated as it is not needed by Schedule Optimization.

User_Trigger1

User

Used for assigning SVMX package license and SVMX permission set when user is marked as a SVMX user.

SVMXC_CASE_AutoEntitlement

Case

This trigger is not in use, content is merged into Case_Trigger1.

CASE_Trigger1

Case

Used for Auto-Entitlement/SLA Calculation/Post Entitlement History.

DeriveProdfrmIB

Case

This trigger is not in use, content is merged into Case_Trigger1.

On_WO_Invocation

SVMXC__Service_Order__c

This trigger is used for ServiceMax Remote Triage feature.

Timesheet_Trigger1

SVMXC__Timesheet__c

These triggers are for future functionality.

TS_TimeEntry_Trigger1

SVMXC__Timesheet_Entry__c

PartsPricing_Trigger1

SVMXC__Parts_Pricing__c

TieredPricing_Trigger1

SVMXC__SM_Tiered_Pricing__c

TierUsage_Trigger1

SVMXC__SM_Tier_Usage__c

WSCH_Expertise_Trigger1

SVMXC__Service_Group_Skills__c

This trigger is used to sync the expertise details of a technician to the Schedule Optimization server in real-time.

WORD_DependencyGroup_Trigger1

SVMXC__Dependency_Management__c

This trigger is used to do the Schedule Optimization specific processing on the work orders falling under each Dependency Objects (SVMXC__Service_Order_Dependency__c) which are child objects of Dependency Management object (SVMXC__Dependency_Management__c), when this Dependency Management objects gets deleted.

Service_Tip_trigger1

SVMXC__Service_Tip__c

This trigger prevents the user from updating the Problem Report if the status is not draft. However, it does allow updating from the Rest Service.

PCE_PartUsageTrigger

SVMXC__SM_PartUsageTransaction__c

Trigger for handling deletion of related work detail when part usage transaction is deleted.

WPLN_ServiceTaskTrigger

SVMXC__WPLN_ServiceTask__c

Trigger on Service Task to handle Status change.

WPLN_WorkPlanAssignmentTrigger

SVMXC__WPLN_WorkPlanAssignment__c

Trigger on Work Plan Assignment to handle Status change.