|
Field Label
|
Field Name
|
Data Type
|
Description
|
|---|---|---|---|
|
Custom Relationship Fields
|
|||
|
Installed Product
|
SVMXC__SM_InstalledProductId__c
|
Lookup(Installed Product)
|
Lookup to the Installed Product record.
|
|
Work Order
|
SVMXC__SM_WorkOrderId__c
|
Master-Detail(Work Order)
|
Master Detail to the Work Order.
|
|
Covered Product
|
SVMXC__SM_CoveredProductId__c
|
Lookup(Covered Product)
|
Lookup to Covered Product.
|
|
Service Contract
|
SVMXC__SM_ServiceContractId__c
|
Lookup(Service/Maintenance Contract)
|
Lookup to the Service Contract.
|
|
Service Request Line Item
|
SVMXC__SM_SRLineItemId__c
|
Lookup(Service Request Line Item)
|
Field to store service request line item
|
|
SLA Term
|
SVMXC__SM_SLATermId__c
|
Lookup(SLA Terms)
|
Lookup to SLA Term.
|
|
Product Warranty
|
SVMXC__SM_ProductWarrantyId__c
|
Lookup(Product Warranty)
|
Indicates that the installed product is covered by this product warranty.
|
|
Standard Fields
|
|||
|
Record Number
|
Name
|
Auto Number
|
The auto-generated record number.
|
|
Custom Fields
|
|||
|
Notes
|
SVMXC__SM_Notes__c
|
Long Text Area(32000)
|
User captured notes.
|
|
Service Type
|
SVMXC__SM_ServiceType__c
|
Picklist
|
Service Type for the Product.
|
|
Status
|
SVMXC__SM_Status__c
|
Picklist
|
Status of the Service Product.
|
|
Entitlement Notes
|
SVMXC__SM_EntitlementNotes__c
|
Long Text Area(2000)
|
To capture details about the Service Contract and dates.
|
|
Is Auto Assignment Performed
|
SVMXC__SM_IsAutoAssignmentPerformed__c
|
Checkbox
|
Flag to check if the Auto Assignment is Performed.
|
|
Is Entitlement Performed
|
SVMXC__SM_IsEntitlementPerformed__c
|
Checkbox
|
Indicates whether the entitlement check is performed (True) or not (False).
|
|
Perform Auto Assignment
|
SVMXC__SM_PerformAutoAssignment__c
|
Checkbox
|
Flag to Perform Auto Assignment.
|
|
Perform Auto Entitlement
|
SVMXC__SM_PerformAutoEntitlement__c
|
Checkbox
|
Indicates whether to perform the entitlement check (True) or not (False).
|