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Field Label
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Field Name
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Data Type
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Description
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|---|---|---|---|
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Custom Relationship Fields
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Installed Product
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SVMXC__SM_Installed_Product__c
|
Lookup(Installed Product)
|
Installed Product for which the solution is recorded in the investigation. Is a lookup to Installed Product object.
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|
Investigation
|
SVMXC__SM_Investigation__c
|
Master-Detail(Investigation)
|
Investigation for which the Solution is recorded.
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|
Solution
|
SVMXC__SM_Solution__c
|
Lookup(Solution)
|
Solution recorded for the investigation. Is a lookup to Solution object.
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|
Standard Field
|
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|
Record Number
|
Name
|
Auto Number
|
The auto-generated record number.
|
|
Custom Field
|
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|
Comments
|
SVMXC__SM_Comments__c
|
Long Text Area(131072)
|
Contains additional comments when recording solution for an investigation.
|
|
Origin
|
SVMXC__SM_Origin__c
|
Picklist
|
Specifies who recommended the solution, a technician, service engineer, or automated process.
|
|
Status
|
SVMXC__SM_Status__c
|
Picklist
|
Reflects the completion stage of the solution, such as worked, failed, or is a hypothesis.
|