Closing a Work Order
After completing the associated service event, you must close the Work Order. Before closing, enter the required details in the Closure section on the Details tab of the Work Order record. This information is used to generate the service report and to support analytics on service performance.
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Multiple Work Orders may originate from the same support Case to drive parallel service events. Closing one or all associated Work Orders does not automatically close the Case. The support organization must close the original Case manually.
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To close a Work Order:
1. From the Home page, open a Work Order record.
2. Click Close Work Order SFM. The Work Order closure screen is displayed.
3. Enter diagnostics and other analytical information that are useful for building a sound troubleshooting knowledge-base for your organization.
4. Click Close Work Order.
The Work Order is closed.
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After closing work order, you can generate service report to get closure information.
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