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By default, Service Board instances are provisioned with 5 GB of RAM and 4 GB heap size. When large volumes of data are migrated from Salesforce to Max, Service Board instances can generate out-of-memory errors with default memory and heap size configurations in place. If test output indicates that more than 40,000 records are configured for Salesforce-to-Service Board sync, contact TechOps to increase the memory and heap size of the Service Board instances, and follow the steps in the procedure to update the local tenant configuration afterward.
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{
"max":{
"AUTO_MEMORY_CALC": "false",
"JAVA_OPTS": "-XX:CompressedClassSpaceSize=300m -XX:NativeMemoryTracking=summary -Xms9830M -XX:MetaspaceSize=300M -Xmx9830M -XX:MaxMetaspaceSize=300M -Xss512K -XX:+HeapDumpOnOutOfMemoryError -XX:+CMSClassUnloadingEnabled -XX:+UseConcMarkSweepGC -DSHARED_ENTITY_CACHE_MAX_SIZE=500 -Dio.deferredoperation.threads=6 -Dio.event.system.threads=6 -Dio.sharedcache.threads=2 -Des.processors.override=2 -DDETAILED_QUERY_STATS=true",
"JETTY_THREADS_MIN": "12",
"JETTY_THREADS_MAX": "12"
}
}