Service Modules > Scheduling and Optimization > Service Board > Service Board for Implementers > Appendix D: Service Board Implementation Troubleshooting > Troubleshooting Real-Time Sync Configuration Errors > Real-Time Sync Known Errors > Error 6
 
Error 6
Caught Exception Executing Operation:
svmx_sync_appointment_create_event / b7dcda34-b9c6-4b2b-bb70-17b0b66f814b Operation Stack Trace:
svmx_sync_appointment_create_event svmx_sfdc_sync_to_dc_with_emp com.intalio.core.data.exception.InvalidIEntitiesOnTransactionException:

Attempt to commit invalid records.

Record: svmx_appointment Errors: Field: svmx_related_to The "Job" field can not be null.
This error is similar to Error 4, and occurs when the Work Order field in ServiceMax or Salesforce Event records is null, or when Work Order records are not properly synced to Service Board. To resolve the error, set a value in the relevant field and retry the SB Outbound Queue record.
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