Configuring the Bulk Retry Button
You can configure a button to retry real-time sync for multiple selected records via platform events.
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The governor limit for SOQL queries is 100. Therefore, you cannot retry more than 99 records.
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Selected records that are successfully synched to Service Board are updated with a Status value of Success, and the Outbound Queue record is updated via an API call to Salesforce. Records that fail to publish as platform events are updated with an error message in the Error Log field and a Status value of Error.
To configure the Bulk Retry button:
1. In Salesforce, create a Visualforce page with the folllowing content and name it RetryMultipleRecords.
<apex:page standardController="SVMXC__SM_SB_Queue_Outbound__c" extensions="SVMXSB.SB_SendFailedRecords" recordSetVar="outboundQueues" action="{!sendFailedRecords}">
</apex:page>
2. In the SB Queue Outbound object, create a button with the following settings.
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Option
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Value
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Name
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Bulk Retry
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Type
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List Button
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Content Source
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Visualforce Page
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Content
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RetryMultipleRecords
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3. Edit the SB Outbound List View record from the Search Layout and add the button to make it available in the list view of the relevant object.
For more information: