Qualified Technicians

Service Modules > Scheduling and Optimization > Schedule Optimization > Resources > Work Order Fields Related to Schedule Optimization > Work Order Fields Used by Schedule Optimization > Qualified Technicians

The Qualified Technicians field in the work order contains key-value pairs depicting the qualification status of the technicians for the work order.

This field may be populated with multiple key-value pairs. Each key-value pair contains information about a technician and their eligibility level for the work order. The whole string is termed as Qualified Technicians List (QTL).

The following is an example of QTL:

[{"valid":true,"tName":"BangTech5","tech":"a1D2I00000lo9QBUAY","stackRank":1,"skillR":null,"skillO":null,"prod":null,"prefType":"Preferred","prefTech":null,"eligibleRuleName":"Test1234","eligible":1},{"valid":true,"tName":"BangTech6","tech":"a1D2I00000o9jxtUAA","stackRank":1,"skillR":null,"skillO":null,"prod":null,"prefType":"Preferred","prefTech":null,"eligibleRuleName":"Test1234","eligible":1},{"valid":true,"tName":"BangTech7","tech":"a1D2I00000oB1ufUAC","stackRank":1,"skillR":null,"skillO":null,"prod":null,"prefType":"Preferred","prefTech":null,"eligibleRuleName":"Test1234","eligible":1},{"valid":true,"tName":"BangTech8","tech":"a1D2I00000oBJIfUAO","stackRank":1,"skillR":null,"skillO":null,"prod":null,"prefType":"Preferred","prefTech":null,"eligibleRuleName":"Test1234","eligible":1}]

The items in the key-value pair string are as follows:

Item

Description

valid

This specifies whether the technician is active.

tName

This is the name of the technician.

tech

This is the technician ID.

stackRank

This is the overall score for the technician based on all the rules. This is a number that depicts the qualification level of the technician for the work order.

The value is hardcoded to 1 when the technician is qualified.

skillR

This field is not updated and the value always remains null.

skillO

This field is not updated and the value always remains null.

prod

This field is not updated and the value always remains null.

prefType

This is the technician preference type. The possible values are:

• Prohibited

• Preferred

• Mandatory

prefTech

This field is not updated and the value always remains null.

eligibleRuleName

This is the technician eligibility rule name.

If there is no rule available, a null value is passed.

Eligible

This is the technician eligibility score. The score is based on the technician eligibility rule.

The value is hardcoded to 1 when the technician is qualified.

For information about QTL generation, see QTL Generation Behavior.

The following key-value pairs are the data that influence scheduling. Ensure that the data is correct if you are populating custom QTL information.

Item	Description
tName	This is the name of the technician.
tech	This is the technician ID.
prefType	This is the technician preference type. The possible values are: • Prohibited • Preferred • Mandatory

The remaining key-value pairs are optional in custom QTL computation.

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