Analytics > Service Performance Metrics > SPM Configuration for Administrators > Repeat Visit > Configuration Setup > Configuring Reports & Dashboards > OOTB Reports and Dashboard
 
OOTB Reports and Dashboard
OOTB Dashboard
Dashboard Name
Purpose
Repeat Visit
Shows charts related to the percentage of repeat visits required within the specified time frame for servicing installed products, with the data grouped by contract, service manager, service team, and technician.
OOTB Reports
Report Name
Purpose
Overall Repeat Visit
Overall percentage of work orders that required a repeat visit against work orders that did not require a repeat visit.
Repeat Visit By Contract
Percentage of work orders that required a repeat visit against work orders that did not require a repeat visit, grouped by service contract.
Repeat Visit By Manager
Percentage of work orders that required a repeat visit against work orders that did not require a repeat visit, grouped by service manager.
Repeat Visit By Team
Percentage of work orders that required a repeat visit against work orders that did not require a repeat visit grouped by service team.
Repeat Visit By Technician
Percentage of work orders that required a repeat visit against work orders that did not require a repeat visit, grouped by technician.
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