Getting Started

Prerequisite
ServiceMax is a native application on the Force.com platform. Basic knowledge of Salesforce administration and standard capabilities is beneficial. This includes navigating, creating, updating, and deleting records, generating reports and dashboards, and managing users, profiles, and sharing settings. To become familiar with the Salesforce environment, visit Salesforce.com education online. Select Services, then Training, and use the interactive introductory presentations.

Prerequisite

ServiceMax is a native application on the Force.com platform. Basic knowledge of Salesforce administration and standard capabilities is beneficial. This includes navigating, creating, updating, and deleting records, generating reports and dashboards, and managing users, profiles, and sharing settings.

To become familiar with the Salesforce environment, visit Salesforce.com education online. Select Services, then Training, and use the interactive introductory presentations.

This section helps you to get started with ServiceMax applications with respect to your system requirements, installations and configurations of the applications, accesses to data and log files, and so on. The following topics guide you through different areas to enable you for using ServiceMax applications efficiently:

• System Requirements

• System Requirements in 24.1

• Signing Up and Logging In

• Installing and Configuring the Application

• Using the Application

• Accessing Data

• Log Files

• Audit Trail Capability

• Language Support and Translations

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