General - Criteria Tab
In this tab, choose the criteria to be applied to qualify the source records, from which the target records for the selected metric are generated. The screenshot below shows the Criteria tab for the First Time Fix metric:
The table below shows the criteria to be configured for each metric:
|
Metric Name
|
Criteria Object
|
Purpose
|
|---|---|---|
|
First Time Fix
|
Work Order
|
To identify the set of work orders to be considered for generating the metric
|
|
First Time Fix
|
Work Order
|
To identify the work orders that were fixed on the first visit
|
|
MeanTime To Repair
|
Work Order
|
To identify the set of work orders, whose work details are to be considered for generating the metric
|
|
MeanTime To Repair
|
Work Detail
|
To identify the set of work details to be considered for generating the metric
|
|
Contract Up Time
|
Service/Maintenance Contract
|
To identify the set ofservice/maintenance contracts, whose covered products are to be considered for generating the metric
|
|
Contract Up Time
|
Work Order
|
To identify the set of work orders, which have associated DownTime details to generate this metric
|
|
Attach Rate
|
Installed Product
|
To identify the set of installed products to be considered for generating the metric
|
|
Mean Time To Complete
|
Work Order
|
To identify the set of work orders, to be considered for generating the metric
|
|
Average Response Time
|
Work Order
|
To identify the set of work orders, to be considered for generating the metric
|
|
Utilization
|
Timesheet
|
To identify the set of timesheets to be considered for generating the metric
|
|
Repeat Visit
|
Work Order
|
To identify the set of work orders to be considered for generating the metric
|
|
Repeat Visit
|
Work Order
|
To identify repeat visit work orders within the set of qualifying work orders, for generating the metric
|
|
Mean Time Between Failures
|
Installed Product
|
To identify Installed Products within the set of qualifying Installed Products, for generating the metric
|
|
Mean Time Between Failures
|
Work Order
|
To identify Work Orders within the set of qualifying Work Orders belonging to the selected Installed Products, for generating the metric
|